Review policy

Reviews on ThatBusy business pages are there to help people choose a business. This policy explains how reviews get published, what we don't publish and how to report a review. It covers every business page on thatbusy.com, including pages we made for businesses that haven't claimed them yet. It's part of our Terms.

How a review gets published

1. You leave a star rating, your first name and, if you like, a few words.
2. We email you a link to confirm the review is yours. Reviews that aren't confirmed within a week aren't published.
3. A person at ThatBusy checks the review against the rules below. If it doesn't break a rule, we publish it, whether it gives one star or five.

Your email address is never shown. We use it to confirm your review and, if needed, to contact you about it. See our privacy policy.

What businesses can and can't do

• They can reply. A business's reply shows under the review. Replies follow the same rules as reviews.
• They can report a review that they think breaks a rule. We check it the same way we check any report.
• They can't edit, hide or remove a single review, and they can't pay us to.
• The reviews section as a whole: reviews are part of some ThatBusy plans, and a business can switch its reviews section off. When it's off, no reviews show on that page, good or bad. Nothing is deleted, and the reviews show again if the section is switched back on.
• Asking for reviews: businesses may ask their customers for reviews, but they must not write reviews themselves, have staff or family write them, or offer anything in return for a review.

What we don't publish

We don't publish a review, or we take it down later, if it:

• Is spam or advertising, including links or promotion of another business.
• Has a conflict of interest: written by the owner, staff, their family or friends, a competitor, or in exchange for payment, a discount or a gift.
• Isn't about a real experience with the business, for example a review of the wrong business, or one about news or politics rather than the visit.
• Contains hate, harassment, threats or obscenity, or attacks people for who they are.
• Shares private information about anyone, such as a phone number, home address or health details.
• Is illegal, or accuses someone of a crime. If you believe a crime took place, please contact the police.

Honest criticism is welcome. We don't remove a review because it's negative, because the business disagrees with it, or because it hurts the business's rating.

Reporting a review

Anyone can report a review with the Report link under it. Choose what's wrong, tell us more if you can, and leave your email if you'd like to hear what we decide. Businesses can report reviews from their dashboard.

We check each report against the rules above. If the review breaks a rule, we take it down. If it doesn't, it stays up.

Legal requests

If you believe a review is defamatory or otherwise unlawful, email [email protected] with a link to the page, the review, and why you believe it's unlawful. We review every request.

Questions

Questions about this policy: [email protected].